Polycom Voice Conference Repair Service

Stop wasting a valuable resource, and restore your defective voice conferencing unit and return it back to service by using our repair service.

Your Polycom Voice Conferencing Units were a major investment and are still a valuable resource to your employees. This is why customers use Axis Telesolutions, Inc. for post warranty repair services on their Polycom Voice Conferencing Units. Conferencing Units are popular in the office and indispensable in some meetings; as a consequence you cannot be without one. Axis can help insure you always have one available; we can sell you a refurbished one for a spare and repair your defective one.

We offer No Cost Evaluations! Call us at 866-867-4927 or E-mail Us

The Repair Process is Easy: contact one of our account managers and they will issue an Axis Repair Request number. You will be asked to send in your defective Polycom Voice Conferencing Unit and include the repair request # on the label. When Axis receives your defective Polycom, we will inventory the received hardware, notify you of the receipt and proceed with the repair, after your final approval.

Fast Repair Turn Around: Axis Telesolutions has an excellent repair record with Polycom voice conferencing units. That being said, Voice Conferencing Units are complicated to repair so we cannot guarantee a turn-around time. We understand your Polycom is important to you and will try to repair it within 10 business days. We will keep you informed and ultimately let you determine if we should continue the repair process. If you require immediate turn around, we do sell voice conferencing units and offer other options like Advance Replacement or Depot Maintenance.

What to include with your voice conferencing unit: Please include the unit, power supply, cords, microphones, remote control and anything else required to operate the unit. This will insure we are able to trouble shoot all potential problems.

Be Proactive: To insure you are able to install your Polycom Voice Conferencing Unit when you receive it back, be proactive. Take time to document the settings and connections on your PBX, Wi-Fi, DECT or telephone before you ship anything in. Do this by taking notes and photos before your start removing your voice conferencing unit.

Warranty: The Polycom Voice Conferencing Unit repair and refurbishing service comes with two levels of warranty: a 90 Day or One Year Warranty. This repair warranty applies to the actual hardware that was repaired, not the working accessories, like cords and power supplies. *Additional Charges: In certain situations, Axis may need to request additional funds for the repair. This is rare and we do not proceed without prior approval.

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