Polycom Desktop Phone Repair Service


Stop wasting a valuable resource and repair your defective Desktop Phone so you can return it back to service, by using our repair service.

Your Polycom Desktop Phones were a major investment and are still a valuable resource to your company. This is why customers use Axis Telesolutions, Inc. for post warranty repair services on their Polycom Desktop Phones. Desktop Phones are indispensable; as a consequence you cannot be without one. Axis can help insure you always have one available; we can sell you a refurbished one for a spare and repair your defective one.

We offer No Cost Evaluations! Call us at 866-867-4927 or E-mail Us

The Repair Process is Easy: Contact one of our account managers and they will issue an Axis Repair Request number. You will be asked to send in your defective Polycom Desktop Phone and include the repair request # on the label. When Axis receives your defective Polycom, we will inventory the received hardware, notify you of the receipt and proceed with the repair, after your final approval.

Fast Repair Turn Around: Axis Telesolutions has an excellent repair record with Polycom Desktop Phones. That being said, Desktop Phones are complicated to repair, so we cannot guarantee a turn-around time. We understand your Polycom is important to you and will try to repair it within 10 business days. We will keep you informed and ultimately let you determine if we should continue the repair process. If you require immediate turn around, we do sell Desktop Phones and offer other options like Advance Replacement or Depot Maintenance, on certain models.

What to include with your Desktop Phone: Please include the unit, handset, cords and anything else required to operate the unit. This will insure we are able to trouble shoot all potential problems.

Be Proactive: To insure you are able to install your Polycom Desktop Phone when you receive it back, be proactive. Take time to document the settings and connections on your Network, before sending anything in. Do this by taking notes and photos before your start removing your Desktop Phone.

Warranty: The Polycom Desktop Phone repair and refurbishing service comes with two levels of warranty: a 90 Day or One Year Warranty. This repair warranty applies to the actual hardware that was repaired, not the working accessories, like cords and power supplies.

*Additional Charges. In certain situations, Axis may need to request additional funds for the repair. This is rare and we do not proceed without prior approval. 

Axis Telesolutions, Inc. is an independent reseller and repair center; reselling and repairing hardware from multiple manufacturers. Axis Telesolutions, Inc. does not represent Polycom.

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